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Careers

Want to be on the leading edge of Cybersecurity? Join our team, fight the bad guys and keep our customers and partners safe. We're pioneers in Protective DNS and threat intelligence and we're looking for the very best to take ThreatSTOP into the future.

Sales Coordinator

We're hiring a Sales Coordinator that will be responsible for expanding ThreatSTOP’s sales success by managing sales activities to identify and facilitate closing business with new and existing customers. The Sales Coordinator’s main focus will be CRM administration and sales cycle management. The role promises significant upward mobility for a high-performing candidate, ideally growing into a channel management role within 1-2 years.

Technical Support Specialist

We're hiring a Technical Support Specialist to provide exceptional support to ThreatSTOP customers, prospects, and resellers/partners. Typical duties will include resolving configuration issues for customer firewalls and DNS servers, answering questions regarding ThreatSTOP block reports, and demonstrating how to operate the ThreatSTOP management interface. This position will provide phone and email support on how to integrate ThreatSTOP solutions on a wide variety of firewalls and DNS servers.

System Administrator

We're hiring a System Administrator who will be working as part of the ThreatSTOP DevOps team. This position is responsible for operating the systems and network running our cybersecurity products. The ideal candidate is someone who enjoys working in a small company with diverse range of technologies, and has a strong desire to learn new technologies.

Sales Coordinator

The Sales Coordinator is responsible for expanding ThreatSTOP’s sales success by managing sales activities to identify and facilitate closing business with new and existing customers. The Sales Coordinator’s main focus will be CRM administration and sales cycle management. The role promises significant upward mobility for a high-performing candidate, ideally growing into a channel management role within 1-2 years.

Responsibilities

  • Represent ThreatSTOP professionally in daily interactions with internal and external business partners, customers, and supporting departments.

  • Leverage phone, web-conferencing, and email to effectively communicate with prospects and customers.

  • Perform timely inbound lead qualification and initial outreach.

  • Assist with service reviews, retention and identifying potential upsell/cross-sell opportunities.

  • Effectively communicate ThreatSTOP’s value proposition & solutions to prospects, customers, and partners.

  • Build influential relationships with existing customers, channel partners, and prospects.

  • CRM Management and upkeep.

Requirements and Skills

  • Minimum 3-years of experience in customer service or sales roles.

  • Interest in the field of cyber security and/or technology.

  • Strong organizational skills with ability to multi-task and work on multiple sales opportunities concurrently.

  • Excellent verbal and written communication skills.

  • Personable, outgoing, strong relationship builder.

  • Experience with HubSpot and/or other leading CRM software; Microsoft Office Suite competency.

Cultural Fit

  • High-energy achiever who is motivated by solving customer needs and being integral to building a successful business.

  • Demonstrable ability to thrive in a growing start-up environment.

  • A self-starter that enjoys a fast-paced workplace.

Benefits and Perks

  • Generous company equity.

  • Bonuses based on individual and team performance.

  • 100% Company paid medical, dental, and vision benefits for you and your family.

  • Three weeks of PTO to start.

Compensation

  • Fair market base salary, plus commission and other performance incentives.

Technical Support Specialist

The Technical Support Specialist will be part of the ThreatSTOP Customer Experience team and will provide exceptional support to customers, prospects, and resellers/partners over email, chat, and phone. Duties include resolving configuration issues for customer firewalls and DNS servers, answering ThreatSTOP block report questions, and demonstrating how to operate the ThreatSTOP management interface.

The right candidate will learn to configure and support a wide variety of firewalls (e.g. Cisco, Juniper, Fortinet) and DNS servers (e.g. ISC BIND, Microsoft DNS). This role has significant upward mobility, the right person can grow into a role in any of Security and Intelligence, Software Engineering, Operations, or Sales Engineering.

Responsibilities

  • Timely and effective responses to customer calls and emailed tickets

  • Onboarding new customers

  • Performing Service Reviews for existing customers

  • Providing technical assistance for ThreatSTOP resellers and partners

  • Identifying, investigating, and escalating customer impacting issues

  • Testing new ThreatSTOP builds firewalls and DNS servers

  • Participating in on call rotation for customer escalations

  • Maintaining records of customer interactions and support outcomes

  • Creating and updating customer-facing and internal documentation

Requirements and Skills

  • Minimum 2-3 years of experience working in an IT/technical support role

  • Excellent verbal and written communication skills

  • Technical inclination and appetite for learning how to configure and troubleshoot firewalls and DNS servers

  • Strong problem-solving skills and judgment

Cultural Fit

  • High-energy achiever who is motivated by solving customer needs and being integral to building a successful business.

  • Demonstrable ability to thrive in a growing start-up environment.

  • A self-starter that enjoys a fast-paced workplace.

Benefits and Perks

  • Generous company equity.

  • Bonuses based on individual and team performance.

  • 100% Company paid medical, dental, and vision benefits for you and your family.

  • Three weeks of PTO to start.

Compensation

  • Fair market base salary, plus bonuses and other performance incentives.

System Administrator

This position is a full-time System Administrator who will be working as part of the ThreatSTOP DevOps team. This position is responsible for operating the systems and network running our cybersecurity products. The ideal candidate is someone who enjoys working in a small company with diverse range of technologies, and has a strong desire to learn new technologies.

Responsibilities

  • Day-to-day administration of our Linux (80%) and Windows (20%) servers

  • Handle installation, security, monitoring, backups, patching, upgrades of servers

  • Network administration including TCP/IP, DNS, DHCP, Load balancer configuration

  • Implement, deploy and manage configuration automation (Ansible)

  • Administration of Kubernetes clusters

  • AWS configuration

  • Testing and validation of new software releases

  • Create and maintain system documentation

  • Maintain KPIs for the systems

Requirements and Skills

  • Unix system administration: 3+ years

  • Windows system administration: 1+ year

  • TCP/IP networking: 3+ years

  • Virtualization: 1+ year

  • Knowledge of Ansible, AWS, Kubernetes are a plus but not required

  • Well-organized and attentive to detail

  • Good interpersonal skills

  • Shell scripting: 3+ years

Benefits and Perks

  • 15 Days of PTO + 11 paid company holidays

  • 100% paid Medical, Dental, and Vision benefits

  • Company 401K plan

  • Stock options

  • On-site gym

Compensation

  • Fair market base salary, plus bonuses and other performance incentives.